Free Shipping

Special Offer! Orders on  €50  or more qualify for free shipping.

Super Saver Shipping: Get free shipping on orders o€50 or more

How do I take advantage of FREE Super Saver Shipping?

1.        Proceed to checkout with at least €50 of items in your Shopping Cart.

2.        Ship your items to a single Irish address.

3.        Place your order, and enjoy the free shipping!

Your order will be dispatched within 1-2 days as soon as the order has been received.

-          Delivery is within Ireland (For outside Ireland the different rates apply, please see below). Delivery is by Postal or Courier Service at the discretion of Lily’s Tea Shop and is payable by the customer unless the customer is eligible for a special offer.

-           Delivery / Shipping Costs: Delivery costs are shown at all stages of our check out process. When applicable, charges are weight dependent:

To all destinations within Ireland: Up to 250g = €4.0, 251g to 500g = €5, 501g to 1kg = €8, 1.001kg to 2kg = €9, 2.001kg to 3kg = €9, please request delivery charge quote for all orders over 3kg.

To all destinations outside Ireland: Up to 100g =  €4.0, 101g to 250g= €4.0, 251g to 500g =  €5.0, 501g to 1kg =  €7.5, 1.001kg to 2kg =  €10.75, 2.001kg to 3kg =  €10.75.  please request delivery charge quote for all orders over 3kg.

-           Delivery Times: Orders will be dispatched within1 -2 days after the order has been received. Delivery times by the Postal/Courier Service can vary depending on the destination.

 

Refunds


At Lilysteashop we strive to maintain the highest standards of tea quality and service. However, even with the best intentions, things can go wrong.

If you believe you have a reasonable complaint please contact us immediately to report the matter, quoting your customer order number. Our policy requires you to return the tea in its original packaging, for examination and testing. If the tea is found to be unsatisfactory as claimed, the tea will be replaced, at no cost to the customer, or a refund will be given.